Enhancements

Included Support

Live VirtualRack Support Engineers

Our dedicated and virtual dedicated hosting customers always have 24/7/365 access to live support personnel.

These are not outsourced personnel, but live, VirtualRack support engineers and server administrators. They are fully experienced, well-trained and able to help troubleshoot your servers and services. Their goal is to keep your network availability as high as - or higher than - the levels specified in your service agreement, with full consideration for the performance, security and data integrity of your servers.

We provide the following facilities as part of our standard services for VirtualRack customers:

• Server Port Monitoring
• Email Intimation in case of downtime
• Service Pack and Patch Management
• Unlimited Reboots
• All monitoring at 5 minute intervals on 24/7 basis
• Ticket Based Email Support 8/6
• Phone-in Support

Optional Support Upgrades

VirtualRack’s Enhanced Management (Rs. 4000 per month, Rs. 2000 setup)

Although all our servers come with Standard Management, Enhanced Management is available on all VirtualRack virtual dedicated servers. The enhanced management option gives you additional flexibility, administrator assistance and management through our managed servers:

• Five hours of system administrator time per month (Rs. 5000 value)
• Priority support and account manager access
• Flexible operating system patching schedule
• Security optimization help
• Advanced configuration help for native Windows & Linux applications, firewalls, and more.
• Extended help with back up configurations and restores
• SSL installation help
• Event Log Monitoring
• Server Health Monitoring (CPU, RAM, Processes, Hardware, Disk Space)
• Application Monitoring (IIS, SMTP)
• Database Monitoring (MS SQL, Oracle)